Show Your Work - The Vacuum Repair Shop
- Charles Castro
- Apr 7
- 2 min read
Updated: Apr 16
Can IT Consulting be Creative?
Show Your Work by Austin Kleon (Amazon link: Workman Publishing, New York, 2014) is not a business book. Show Your Work is targeted at the creative community, offering tips to get their creative work discovered.
For Xolotech, the lesson is the same - sometimes you must show people what you do. Xolotech Consulting claims that our solutions are simple and easy to implement - so here is an example:
The Appliance Repair Shop: A Quick Tip
"I'm a regular customer at your vacuum repair shop. I've always been happy with the work your team does. But I think there's a simple way to make your business even better."
What Happened
"When I brought my vacuum in, we talked about the problem (it wasn't sucking well). You quickly checked it out and said it needed a repair. You gave me a claim ticket and told me to come back in two weeks."
A Small Change, Big Impact
"Instead of just giving me the claim ticket, what if you asked me for my name, phone number, and email? This small step could make a big difference for your company."
Why It Matters: Show Your Work
"When you sell your business, its value depends on more than just the stuff you have and the work you do. It also depends on your customers. A list of your customers can help a new owner keep those customers happy and coming back.
By simply writing down your customers' information, you're creating a valuable asset for your business. It's like building a list of friends who like your services.
So, next time a customer comes in, ask for their contact info. It's a small thing, but it can make a big difference."
Two Weeks Later
P.S. I went back two weeks later; my vacuum works great - and the repair cost was much less that the price for a new vacuum. Happy customers can be great business advocates.

~Xolo
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